Specific Helplines & Support groups

These resources can provide immediate (peer) support or a listening ear around specific categories of behaviour and are often also available out with opening hours of other organisations.

Support level – low

Access – Open

Speed – Immediate

Identity – Anonymous

Required insight & autonomy (ability to act independently) – Medium




We are with you


0800 915 4624 / Weekdays: 9 am – 9pm & weekends 10 am –  4 pm / Webchat also available.

Provides free, confidential support with alcohol or drugs via a local service or online.


Know the score

Drugs Information Line: 0800 587 587 9 or 0333 230 9468 / Monday to Friday: 9am – 9pm & Saturday to Sunday: 10am-4pm.

Live chat: https://knowthescore.info/help-and-support

For free, confidential drugs information and advice

National Gambling helpline

Freephone: 0808 8020 133

Gamcare live chat: https://www.gamcare.org.uk/get-support/talk-to-us-now/




UK’s eating disorder charity

Helpline: 0808 801 0677

Studentline: 0808 801 0811

Youthline: 0808 801 0711

Helplines open 365 days a year, on weekdays: 12pm–8pm  &  weekends and bank holidays: 4pm–8pm

One to one web chat: https://support.beateatingdisorders.org.uk/app/chat/chat_launch


Directly accessible peer support

Alcoholics Anonymous 

0800 9177 650

Moray & district intergroup:

Peer support through 12 step Fellowship approach


Narcotics Anonymous

0300 999 1212
/ Daily: 10.00am – midnight

(Online) meetings: https://ukna.org/meetings/search


Sex and Love Addicts Anonymous

Online support groups for people with seks and love addictions: http://www.slaauk.org


Computer gamers anonymous

Online meetings: https://cgaa.info/


Selfharm UK

Alumina is a free 6 week online course for young people (14-19yrs) struggling with self harm: http://www.selfharm.co.uk/alumina


Calm Harm

Free app for self-harm aimed at those aged 12 years old and over. Download via IOS or Playstore.

Self Injury support


Chat, email, selfhelp and text support.


Papyrus / HopelineUK


Telephone: 0800 0684141 or text: 07786209697 /  Monday to Friday: 10am – 10pm & Weekends and Bank HolidaysL 2pm – 10pm

If you are having thoughts of suicide or are concerned for a young person who might be thinking of suicide you can contact Hopeline-UK for confidential support and practical advice.


Moray Prevent Suicide App – Support information

People can download the free app by searching for Prevent Suicide NE Scotland on Google Play, App Store, Amazon. You can also access the web version at www.preventsuicideapp.comhttp://www.preventsuicideapp.com/suicide-m.html 


Survivors of Bereavement by Suicide

National Helpline 9am – 9pm: 0300 111 5065
Local Moray SOBS e-mail: elgin@uksobs.org

Moray Rape Crisis

National Helpline: 08088 01 03 02
Local Moray Rape Crisis e-mail: contact@morayrapecrisis.scot

Other useful resources

  • Childline: 0800 1111 / https://www.childline.org.uk/Live 1-2-1 chat: https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/
  • NHS advice on counselling: Different types & finding a counsellor in your area www.nhs.uk/conditions/counselling
  • Carer Support Service (Moray): Quarriers, 44 High Street, Elgin. www.quarriers.org.uk
  • Citizen’s Advice Bureau: Online and Moray office, www.citizensadvice.org.uk/scotland/
  • ALISS: A Local Information Service for Scotland www.aliss.org/
  • Moray Pathways around education, training and employment: https://moraypathways.co.uk/