Covid-19 Response, last updated 21st June 2021

Below are service updates for all organisations mentioned in the pathway who have changes. Please get in contact if you wish to update this information.


Grampian Coronavirus Assistance Hub

A focal point for information and assistance for anyone affected by coronavirus anywhere in Grampian.


Telephone: 0808 916 3384


Aberlour Youth Point

Responding to this crisis means we cannot continue to provide the same level of support as we would normally. Therefore, we have focused on key priorities for working with children, young people and families by:

  • Ensuring the safety, welfare and wellbeing of children and young people;
  • Keeping families connected to our services;
  • Alleviating the impact of poverty and financial hardship.

Aberlour’s Urgent Assistance Fund can provide cash grants to help families with children who are suffering extreme hardship, including the impact of the Coronavirus.

Applications must be endorsed and submitted by a sponsor, acting in their professional capacity. Examples of eligible sponsors include social workers, health care professionals, teachers, clergy and third sector organisations.  Applications from individuals cannot be accepted.


There is also a new CAMHS website that has compiled all online resources in one place- including downloadable resources for parents, links to videos and applications for supporting children and families mental health and wellbeing:
The resource packs about managing anxiety during covid-19 in different age and neurodevelopmental groups, parenting support and webinar about supporting children’s adjustment at:
CAMHS Grampian have also made podcasts about managing different aspects of lockdown for children and families:
In July 3 new resource packs were released, supporting parents, teens and neurodiverse children with adjusting to going back to school. These will be put on the camhs grampian website where the other packs are.

Children 1st

Children 1st Moray is keeping connected with children, young people and their families by phone, text or video call.  We’re using video sessions for lots of different things, from baking and cooking to family sessions.  Young people and their families are able to talk things through to help them cope.  We also offer practical help, cooked meals from the community café, food parcels and vouchers to advice and guidance on coping with the demands of parenting during coronavirus.  Parentline is also available for parents online or at the end of the phone 0800 028 2233.

Children’s’ Rights and the voices of children and young people are always important to us:  our Rights Advocacy and Mediation service is still working with children and young people to ensure their voices are heard when any decisions are made about their future.

Join our Facebook group at Children 1st Moray for tips on things to do with the kids and positive messages.


Cruse Bereavement Care

During the COVID-19 pandemic we are facing a tragic loss of life, often under very difficult circumstances.

Bereaved people may have to deal with increased trauma, and may be cut off from some of their usual support network. Those who are already struggling with bereavement, or whose relatives or friends die through other causes will also be affected.

During this time Cruse Scotland can offer support following any bereavement by calling the helpline (details available HERE) or by emailing Any further support required will be offered by telephone using our secure Call Handling Service.


Families Outside

One to One Support continues to be offered remotely via telephone and video links with some resumption in face to face meetings in line with current guidance.

Our Helpline (0800 254008) remains open to families and professionals, and we will continue to support those who contact us via the usual channels including email at for support, or for general contact and enquiries.


Findhorn Bay Arts – In The Mix

We have been successful in securing funding from the Youth Music Initiative.  This will enable our In The Mix project to deliver a programme supporting aspiring musicians to progress their creative ideas and skills.

In the coming months, we will work with our artists to develop online content and activities to support young people who are looking to develop their music skills.

Watch this space for more information to come!


Grampian Child Bereavement Network 

At this difficult time, please contact us by Telephone 01224 554152 or email

We will do all we can to support both current families and new families who lose loved ones regardless of their cause of death. Also check our Facebook page for the latest news and Facebook Live Q&A sessions. We are also still gifting books to families

Our website also has lots of helpful advice and ideas for children, young people, families and professionals supporting them.


Moray Rape Crisis

Still taking new referrals. Offering support via phone, video, email and txt.


Quarriers Carer Support Service (Moray)

The Carer Support Service is still available to support unpaid carers, young and adult, during the Pandemic.  Covid protocols are being strictly adhered to and every effort is being made to deliver the service as normally as possible, under the circumstances. Contact is being made by phone, text, email, or zoom/teams and socially distanced where necessary.

  • Activities and learning opportunities are available online via zoom to keep carers connected.
  • Facebook is updated daily with useful information and news.
  • The website has a What’s On calendar promoting lots of activities to reduce isolation.
  • Family Wellbeing Workers are available to plan support, provide advice and information, signpost to specialist agencies and lend a listening ear where necessary, so carers don’t feel alone.

Please don’t hesitate to get in touch:

01343 556031


Find us on Facebook at


Quarriers Arrows:

Please note that due to the current situation with COVID-19, opening Hours are now Monday to Friday 10am-5pm and Saturday 12-3pm.  Phone support for service users is ongoing 9am-6pm daily.

Quarriers has created an Emergency Planning Team to ensure the safety and welfare of the people we support, our staff and volunteers with regard to the Coronavirus.  The team will link in on a daily basis to monitor and support suspected and potential cases. Information during this time is crucial and the team will share government and health advice on our intranet, by email and on our website, as well as individual support should any cases arise.

Face to face meetings are no longer taking place and we advise anyone with any enquiries to contact us by email.


Step by Step in Moray

Regular updates for Step by Step in Moray are available from COVID-19 – Step by Step in Moray (

If you wish to contact a member of Step by Step in Moray please contact our Project Manager – Gareth Jenkins on


Who Cares? Scotland

If you’ve been in care, you might not have a family network to turn to for extra support. We want to help, with a friendly voice at the end of a phone, access to advice and information, and with practical support where we can.

If you need help as a result of the Coronavirus call, email or txt our team of first responders for support.


Elgin Youth Café

Elgin Youth Cafe are still working from home where possible.  The Youth Team have a range of virtual and outdoor activities available, and they are currently working on a summer programme.  They are working towards reopening the project when restrictions allow.
More information is available on their social media, or by emailing

To arrange a chat with a youth worker send an email or phone 01343 548300.


Keith Loft Youth Project

DM’s are open to anyone, young people and parents, who would like to have a chat if they are feeling lonely, anxious or worried.

We are also still available for food parcels and vouchers, please email or message us to discuss this.