Covid-19 Response, last updated 6th October 2020

Below are service updates for all organisations mentioned in the pathway who have changes. Please get in contact if you wish to update this information.


Grampian Coronavirus Assistance Hub

A focal point for information and assistance for anyone affected by coronavirus anywhere in Grampian.


Telephone: 0808 916 3384


Aberlour Youth Point

Responding to this crisis means we cannot continue to provide the same level of support as we would normally. Therefore, we have focused on key priorities for working with children, young people and families by:

  • Ensuring the safety, welfare and wellbeing of children and young people;
  • Keeping families connected to our services;
  • Alleviating the impact of poverty and financial hardship.

Aberlour’s Urgent Assistance Fund can provide cash grants to help families with children who are suffering extreme hardship, including the impact of the Coronavirus.

Applications must be endorsed and submitted by a sponsor, acting in their professional capacity. Examples of eligible sponsors include social workers, health care professionals, teachers, clergy and third sector organisations.  Applications from individuals cannot be accepted.


There is also a new CAMHS website that has compiled all online resources in one place- including downloadable resources for parents, links to videos and applications for supporting children and families mental health and wellbeing:
The resource packs about managing anxiety during covid-19 in different age and neurodevelopmental groups, parenting support and webinar about supporting children’s adjustment at:
CAMHS Grampian have also made podcasts about managing different aspects of lockdown for children and families:
In July 3 new resource packs were released, supporting parents, teens and neurodiverse children with adjusting to going back to school. These will be put on the camhs grampian website where the other packs are.

Children 1st

Children 1st Moray is keeping connected with children, young people and their families by phone, text or video call.  We’re using video sessions for lots of different things, from baking and cooking to family sessions.  Young people and their families are able to talk things through to help them cope.  We also offer practical help, cooked meals from the community café, food parcels and vouchers to advice and guidance on coping with the demands of parenting during coronavirus.  Parentline is also available for parents online or at the end of the phone 0800 028 2233.

Children’s’ Rights and the voices of children and young people are always important to us:  our Rights Advocacy and Mediation service is still working with children and young people to ensure their voices are heard when any decisions are made about their future.

Join our Facebook group at Children 1st Moray for tips on things to do with the kids and positive messages.


Cruse Bereavement Care

During this time Cruse Scotland can offer support following any bereavement by calling our helpline (details of opening hours etc are at the top of this page.) or by emailing Any further support required will be offered by telephone using our secure Call Handling Service.

Please note that due to the COVID-19 pandemic we are only able to offer telephone support. If you are a current client or on a waiting list someone will be in touch to discuss this with you.  Our helpline will remain open during the hours advertised above.


Families Outside

Outreach work has been suspended, with support being offered remotely via telephone and video links.

Our Helpline (0800 254 0088) remains open to families and professionals, and we will continue to support those who contact us via the usual channels including email at for support, or for general contact and enquiries.


Findhorn Bay Arts – In The Mix

We have been successful in securing funding from the Youth Music Initiative.  This will enable our In The Mix project to deliver a programme supporting aspiring musicians to progress their creative ideas and skills.

In the coming months, we will work with our artists to develop online content and activities to support young people who are looking to develop their music skills.

Watch this space for more information to come!


Grampian Child Bereavement Network 

At this difficult time, please contact us by Telephone 01224 554152 or email

We will do all we can to support both current families and new families who lose loved ones regardless of their cause of death. Also check our Facebook page for the latest news and Facebook Live Q&A sessions. We are also still gifting books to families

Our website also has lots of helpful advice and ideas for children, young people, families and professionals supporting them.


Moray Rape Crisis

Still taking new referrals. Offering support via phone, video, email and txt.


Quarriers Young Carers Service:

Still open for new referrals, anyone identifying a potential young carer to let us know.

We’re able to provide limited financial support for IT equipment/access to enable online learning. We have supermarket vouchers available to families with children experiencing financial difficulties as a result of the current situation.

Face to face meetings are no longer taking place and we advise anyone with any enquiries to contact us by email.


Quarriers Arrows:

Please note that due to the current situation with COVID-19, opening Hours are now Monday to Friday 10am-5pm and Saturday 12-3pm.  Phone support for service users is ongoing 9am-6pm daily.

Quarriers has created an Emergency Planning Team to ensure the safety and welfare of the people we support, our staff and volunteers with regard to the Coronavirus.  The team will link in on a daily basis to monitor and support suspected and potential cases. Information during this time is crucial and the team will share government and health advice on our intranet, by email and on our website, as well as individual support should any cases arise.

Face to face meetings are no longer taking place and we advise anyone with any enquiries to contact us by email.


Step by Step Moray

Face-to-face services resumed on Friday 28th August with families meeting in small groups outdoors in the Winchester House Garden or walking around Cooper Park and Grant Park.  We are also continuing to support each other in various ways including online group chats, referrals to organisations, grant applications and deliveries of food and essential items where appropriate.
Family Workers have been contacting families and volunteers to plan groups for the forthcoming weeks and we are really looking forward to seeing you all again. If you wish to contact a member of Step by Step please contact our Project Manager – Gareth Jenkins on


Who Cares? Scotland

If you’ve been in care, you might not have a family network to turn to for extra support. We want to help, with a friendly voice at the end of a phone, access to advice and information, and with practical support where we can.

If you need help as a result of the Coronavirus call, email or txt our team of first responders for support.


Elgin Youth Café

At this time we are still closed for groups and Inkwell bookings however we will be in touch with updates should this change. We are still when possible operating a working from home policy and will be available through email and our social media platforms.

To arrange a chat with a youth worker either give us an email on or phone us on 01343 548300.

We will continue to keep you updated via our social media pages.


Keith Loft Youth Project

DM’s are open to anyone, young people and parents, who would like to have a chat if they are feeling lonely, anxious or worried.

We are also still available for food parcels and vouchers, please email or message us to discuss this.