Mediation, Care and Practical Advice

There might be external factors that impact your families’ wellbeing. Mediation can provide objective support around conflicts. There is extra support available for people who are taking care of loved-ones, as this can also have an impact on their personal or their families’ wellbeing. Other external factors such as financial situation or employability can be addressed with practical advice and support.

Support – medium

Speed – Short wait

Access – Open to anyone

Relationships Scotland

0345 119 2020 / Monday to Friday: 9am-5pm

Relationships Scotland’s network provides relationship counselling, family mediation and other family support services across Scotland.


01343 540 801

AVENUE is the leading provider of mediation, counselling and child contact in North-east Scotland. They work with everyone, from children to grandparents, and can support you and your family through times of change and conflict. They have offices in Aberdeen, Elgin and Peterhead.

Mediation is the process by which families can negotiate about future arrangements for children with the help of a neutral third party. The mediator does not tell parties what to do, but can help the parties to reach their own agreements amicably, whilst trying to improve communication between them

Quarriers Carer Support Service (Moray)



01343 556031


Quarriers Carer Support Service (Moray) is contracted by The Moray Council to provide information, advice and support to unpaid carers of all ages. Services include: peer support, learning opportunities, emotional support, information resources, quarterly newsletters, e-news, access to short break funding, signposting and referral to condition-specific specialist agencies, and advice on Carer Rights. We welcome contact directly from carers, or referrals from health, social care, education and other agencies.

Aberlour Options – Moray

01343 540 013

Aberlour Options – Moray provides respite services to children and young people with a moderate to severe learning disability and/or autism. The Options services offer a variety of support options for children and young people, which can be tailored to you and your family.

Moray Council Income maximisation team

The Income Maximisation team can give you free and confidential help if you’re of working age and facing money or debt problems.

Moray Citizens Advice Bureau

01343 550088

Moray Citizens Advice Bureau is a local, independent charity which provides free, impartial and confidential advice and information to give you the tools you need to sort out any issues or problems around for example, benefits, work, debt and health.

Moray School Bank

01340 212101

Moray School Bank (MSB) improves the lives of children through providing school uniform, lightening the financial burden of families facing poverty.  The support is for anyone facing financial hardship in Moray regardless of working status.  The Moray community also can donate new and good condition recycled school uniforms through our drop off points.

Referrals are made through any organisation working with the family such as School, Social Work, Arrows, Quarriers, Health Visitors, Citizens Advice Bureau etc – any organisation which may advocate the family requires support.   All referrals are taken through our website;

Alongside this support we also offer Counselling and Coaching FREE to families with children, again, facing financial hardship.  To find out more about everything we offer, please contact us through the phone number above, Facebook or the website.

Community Care Services for Older People

The Moray Council has a commitment to providing quality community care services. We work closely with our partners in the health service, other parts of the council and voluntary organisations to plan, commission and deliver prompt, effective social care services.

The Spark

The Spark offers free support to work through our relationship difficulties. The Relationship Helpline is a free phone line for anyone struggling with a relationship issue or its impact on their mental health. It offers immediate support and is completely confidential. Call 0808 802 2088 during opening hours.

The Spark, also specialise in online counselling and telephone counselling services for couple counselling, marriage counselling, individual counselling, youth counselling and family counselling. Call 0808 802 2088 to find out more or book an appointment.

Opening Hours:

Monday – Thurs: